Privacy policy

1. General

1.1 Objective and responsibility

  1. 1) The purpose of this privacy policy is to inform you about the nature, scope and purpose of the processing of personal data on our website heraeus-conamic.com and the associated websites, functionalities and content (hereinafter collectively referred to as "website"). The privacy notice applies regardless of the systems, platforms and devices (e.g. desktop or mobile) on which the website is made available.

    2) The provider of the website and legally responsible for it under privacy law is Heraeus Quarzglas GmbH & Co. KG, Heraeusstr. 12-14, 63450 Hanau, Germany (hereafter referred to as the “provider”, “we”, “Heraeus Conamic” or “us”). For further details as well as how to contact us, please see the legal information on our website.

    3) Our Data Protection Officer can be reached via the following email address dataprotection@heraeus.com or by post:

    Data Protection Officer
    c/o Heraeusstr. 12-14
    63450 Hanau

    4) The term “user” includes all customers and their employees as well as visitors to our website.

    1.2 Legal Basis

Your personal data is collected and processed on the following legal basis:

1) Consent in accordance with Art. 6 (1) (a) of the General Data Protection Regulation (GDPR). Consent is a statement of intent, freely given in a specific instance in an informed and unambiguous manner in the form of a declaration or another unequivocal affirmative act, where the data subjects make it clear that they consent to the processing of their personal data.

2) Necessity for the performance of a contract or in order to take steps prior to entering into a contract in accordance with Art. 6 (1) (b) GDPR, i.e., the data is necessary for us to carry out our contractual obligations to users or we need the data in order to prepare a contract with users.

3) Processing for compliance with a legal obligation in accordance with Art. 6 (1) (c) GDPR, i.e., the data processing is required on the basis of a law or some other requirement.

4) Processing to safeguard legitimate interests in accordance with Art. 6 (1) (f) GDPR, i.e., the processing is necessary to safeguard our legitimate interests or those of a third party, provided the interests do not outweigh the fundamental rights and freedoms of users who require the protection of personal data.

1.3 Data subject rights

You can assert your rights as a data subject with regard to your processed personal data at any time using the contact details of the Data Protection Officer given above. As a data subject, you have the following rights.

1) Right to revoke consent: If personal data is processed on the basis of consent, you have the right to revoke this consent at any time for the future in accordance with Art. 7 GDPR.

2) Right to information: In accordance with Art. 15 GDPR, you can request confirmation of whether your data is being processed. If this is the case, you have the right to information regarding the information at no charge.

3) Right to rectification: If personal data has been processed while incorrect, you have the right, to request that this data be corrected immediately in accordance with Art. 16 GDPR.

4) Right to erasure: If you have revoked your consent, objected to the processing of your personal data (and there are no overriding legitimate reasons for the processing), your personal data is no longer necessary for the original purpose of the processing, there is a corresponding legal obligation or personal data has been processed unlawfully, you have the right to request the deletion of their personal data in accordance with Art. 17 GDPR.

5) Right to restriction of processing: Under the provisions of Art. 18 GDPR, you have the right to demand that the processing of their personal data be restricted.

6) Right to data portability: In accordance with Art. 20 GDPR, you have the right to receive the personal data you provided in a structured, commonly used and machine-readable format.

7) Right to object: If processing the personal data is necessary to safeguard the legitimate interests of our company, you can object to the processing at any time in accordance with Art. 21 GDPR.

8) Right to file a complaint: In accordance with Art. 77 GDPR, you have the right to lodge a complaint with the responsible supervisory authorities.

1.4 Deletion of data

Your personal data is deleted as soon as the purpose for which it was collected has ceased to exist and there are no other legal or contractual obligations to retain it.

1.5 Security measures

State-of-the-art organizational and technical security measures are in place to ensure compliance with relevant legal provisions and to protect personal data against accidental or intentional manipulation, loss, destruction and unauthorized access.

1.6 Transfer of data to third parties and third-party providers

1) We transfer data to third parties exclusively in accordance with legal provisions. We only transfer user data to third parties if necessary (for example, for accounting purposes) or for other purposes necessary to meet our contractual obligations to users or legal requirements.

2) Where we use sub-contractors to provide our services, we will take appropriate legal precautions and technical and organizational measures to protect personal data in accordance with applicable legal provisions.

3) If, within the scope of this privacy policy, we use content, tools or resources of other providers (hereinafter collectively referred to as “third-party-providers“) whose registered office is in a third country, it must be assumed that data are transferred to such third countries.

4) Third countries are countries where the GDPR does not apply directly, i.e., in principle, all countries outside the EU or the European Economic Area. Data may only be transferred to third countries if an adequate level of data protection is ensured, if users have given their consent or if the transfer of such data is permitted by law.

1.7 Obligation to provide personal data

We do not make the conclusion of contracts between you and us dependent on you providing us with personal data beforehand. In principle, there is no legal or contractual obligation for you as a customer to provide us with your personal data; however, it may be that we can only provide certain offers to a limited extent or not at all if you do not provide the necessary data. Should this exceptionally be the case for the offers presented below, you will be informed separately. 

1.8 Automated decision-making process

We do not intend to use any personal information collected from you for any automated decision-making process (including profiling).

2. Data Processing in detail

2.1 Hosting

1) We host our website externally to provide our website quickly, reliably and securely. We use the services and infrastructure of maxcluster to operate our website and its components. Provider is maxcluster GmbH, Lise-Meitner-Str. 1b, 33104 Paderborn (hereinafter referred to as “maxcluster”).

2) When you visit our website, maxcluster records various logfiles, including your IP addresses. maxcluster is used on the basis of Art. 6 (1) (f) GDPR. We have a legitimate interest in a secure, fast and efficient provision of our website by a professional provider.

3) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.

2.2 Data processing on this website

1) When accessing our website, information is automatically transmitted from your browser to us; this includes the name of the website and files that are accessed, the date and time they are accessed, the quantity of data transmitted, reports about successful access, the browser type and version, your operating system, the referrer URL (the page you visited prior to visiting our website), your IP address and the requesting provider.

2) The processing of your above-mentioned personal data is technically necessary for offering our website as a service to you and is carried out based on our legitimate interests in accordance with Art. 6 (1) (f) GDPR regarding the operation of our website and, to ensure the safeguarding of the security of the processing (e.g., to prevent and identify cyber-attacks).

3) The collection and storage of your personal data in log files is necessary for the provision of the website. For this reason, you may not request the deletion or correction of this data or object to its processing.

2.3 Contacting us

1) When you contact us (via contact form, e-mail or telephone) the request including all resulting personal data (name, request, contact details) will be stored and processed by us for the purpose of processing your request.

2) This data is processed based on Art. 6 (1) (b) GDPR if the request is related to the fulfillment of an order or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR), if applicable.

3) Your information may be stored in our customer relationship management systems (“CRM systems”). The legal basis for the further processing of your data is the preparation of a business transaction (in accordance with Art. 6 (1) (f) GDPR).

2.4 Consent Management for data processing and use of cookies

1) We use a Consent Management Platform (CMP) called Usercentrics to obtain the legally required consent for the use of cookies and other technologies, e.g. objects in local and session storage, and to legitimize the subsequent data processing via consent, if required. This technology is provided by Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany. You can find more information here: https://usercentrics.com.

2) We use the CMP to fulfill legal obligations. Data processing is based on Art. 6 (1) (c) GDPR.

3) In Detail, we use Usercentrics to obtain your valid consent for the use and storage of information on the device you use to access our website as well as for a subsequent data processing via consent, if required, and to properly document this we use a consent management platform.

4) When you access our website, a connection is established with Usercentrics’ server to give us the possibility to obtain valid consent from you to the use of certain cookies and other technologies and for data processing on the basis of your consent. Usercentrics then utilizes local storage in order to be able to activate only those cookies and information to which you have consented and to properly document this. The data processed is 

5) Our website and Usercentrics automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Browser information
  • Opt-in and opt-out data, including consent id and timestamp
  • Request URLs of the web page
  • Page path of the website
  • Geographical location
  • Date and time of visit
  • Device information
  • IP address
     

6) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.

2.5 Use of cookies

1) We only use non-essential cookies, if you have given your express consent (opt-in) in accordance with Section Art. 5 (3) Directive 2002/58/EC (also known as “ePrivacy Directive” hereinafter referred to as “ePD“) and the respective national law that has implemented Art. 5 (3) ePD, e.g., Section 25 German Telecommunications-Telemedia Data Protection Act (TTDSG). In addition, if you do not want to have cookies or other information stored on your computer you can deactivate the corresponding option in your system settings on their browser. Stored cookies can also be deleted in the browser’s system settings. Disabling cookies or similar technologies may limit the functionalities of this website.

2) If you have consented to the storage of cookies and information on your device or to the access to information stored on your device, both activities are carried out on the basis of Section Art. 5 (3) ePD.

3) We obtain user-consent to use cookies on all websites within the domain heraeus-conamic.com.

4) You can change your cookie by clicking on the button below.

2.6 Google Tag Manager

1) We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as “Google”).

2) The Google Tag Manager is a tool that we can use either directly in your browser (client-side tagging) or indirectly cloud-based (server-side tagging) to integrate tracking or statistical tools and other technologies on our website. No user profiles are created by the Google Tag Manager itself, no cookies are set or stored and no independent analyzes are carried out. The Google Tag Manager only serves to manage and display the tools integrated via it. When using the Google Tag Manager, however, your IP address is recorded, which can also be transmitted to Google's parent company in the United States.

3) With regard to the processing of users' personal data, reference is made to the following information on Google services. You can find usage guidelines here: https://www.google.com/intl/de/tagmanager/use-policy.html 

4) The Google Tag Manager is used based on your consent under Art. 6 (1) (a) GDPR and Section Art. 5 (3) ePD. The consent can be revoked at any time for the future.

2.7 Google Analytics

1) This website uses functions of the web analysis service Google Analytics either directly in your browser (client-side tracking) or indirectly on our webserver (server-side tracking). The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as “Google”). Google Analytics enables the website operator to analyze the behavior of website visitors. 

2) The website operator receives various usage data, such as page views, length of stay, operating systems used and origin of the user. This data may be summarized by Google in a profile that is assigned to the respective user or their device.

3) The aim of using Google Analytics is to enable the user to be recognized for the purpose of analyzing user behavior through the use of various technologies (e.g., cookies or device fingerprinting). We use demographic characteristics for our analyses. The information collected by Google about the use of our website is usually transmitted to a Google server in the USA and stored there.

4) The use of Google Analytics is based on your consent according to Art. 6 (1) (a) GDPR and Section Art. 5 (3) ePD. The consent can be revoked at any time for the future.

5) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.

6) Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.You can object to the collection and storage of data at any time with effect for the future. You can object to the future collection and storage of your data by Google Analytics by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout.

7) Data stored by Google at the user and event level that is linked to cookies, user identifiers (e.g., User ID) or advertising IDs (e.g., DoubleClick cookies, Android advertising ID) are anonymized after 26 months or deleted. You can find details on this under the following link: https://support.google.com/analytics/answer/7667196 

8) You can find more information about the use of data by Google as well as settings and opt-out options on Google’s websites: https://www.google.com/intl/de/policies/privacy/partners (“Use of data by Google when using the websites or apps of our partners”), https://www.google.com/policies/technologies/ads (“Use of data for advertising purposes), https://www.google.de/settings/ads (“Managing information that Google uses to show you advertising”).

2.8 Google Target Audience

1) We use Google Analytics (for details please see above) to form target groups, provided you have given your consent to the use of Google Analytics, in order to show the ads that are displayed within the advertising services of Google and its affiliates only to those users who have either shown an interest in our website or who have certain characteristics (e.g., interests in certain topics or products determined from websites visited) and that we have sent to Google (so-called “remarketing” or “Google Analytics Audiences”).

2) We use Remarketing Audiences to ensure that our ads correspond to the potential interests of users.

3) The data is processed on the basis of your consent in accordance with Art. 6 (1) (a) GDPR.

4) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service. 

5) You can find more information about the use of data by Google as well as settings and opt-out options on Google’s websites: https://policies.google.com/technologies/partner-sites (“Use of data by Google when using the websites or apps of our partners”), https://www.google.com/policies/technologies/ads (“Use of data for advertising purposes), https://www.google.de/settings/ads (“Managing information that Google uses to show you advertising”).

2.9 Google Signals

1) We use Google Signals. Whenever you visit our website, Google Analytics records, among other things, your location, the progression of your search and YouTube progression as well as demographic data (site visitor data). This data may be used for customized advertising with the assistance of the service “Google Signals”.

2) If you have a Google account, your site visitor information will be linked to your Google account by Google Signals and used to send you customized promotional messages. The data is also used to compile anonymized statistics of our users’ online patterns.

3) The data is processed on the basis of your consent in accordance with Art. 6 (1) (a) GDPR.

4) We have entered into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR for the use of the aforementioned service.

2.10 Wistia

1) We embed videos from the Wistia website. The operator of Wistia is Wistia, Inc. 120 Brookline St Cambridge, MA, 02139-4503 United States.

2) When you visit a page of our website in which a Wistia video is embedded, Wistia automatically receives and records information on their server logs including data related to media viewing, listening to, or accessing (including when you stop and start media, how many and which media of a particular Wistia customer you watched, and how many times you watched, listened to, or accessed particular media), data related to use of Wistia services, IP address, device, “cookie” information, and the page you requested.

3) We use Wistia based on our legitimate interest in an appealing presentation of our website in accordance with Art. 6 (1) (f) GDPR. If a corresponding consent has been given, the processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR and Section Art. 5 (3) ePD, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g., device fingerprinting) within the meaning of the TTDSG. This consent can be revoked at any time with effect for the future.

4) Further information on data processing by Wistia can be found in Wistia’s data protection regulations: https://wistia.com/privacy

5) The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/s/participant-search/participantdetail

3. Changes to the privacy policy

1) We reserve the right to change the privacy policy in order to adapt to changes in the legal situation or to changes in our services and data processing. However, this only applies to policies regarding data processing.

2) If the consent of the user is required or if elements of the privacy policy contain components of the contract agreed the user, the changes will only be made with the user's consent.

3) Users are requested to familiarize themselves regularly with the content of the privacy policy.

Last updated: November 2023

Version: Heraeus-conamic-web-1.0