Basically the following steps have to be proceed in case of a request for return / complaint:
- Fill out the complaint notification (see downloads) and get in touch with your contact person.
- Your contact person records your complaint and sends you a receipt confirmation (RMA).
- Our Quality Department will check if a return of good is required in order to proceed the complaint.
- In case a return is required, you prepare the necessary delivery documents for your shipment and indicate the transaction code (RMA).
- After clarification of the terms of delivery please send us your shipment together with the complaint notification to the right address.
If you have any questions, please get in touch with your contact person.